Victor is skilled in strategic planning, organizational development and change management. He has lead teams in mid-sized to large mixed use resorts. He has implemented and maintained a successful strategy that has improved associate satisfaction and retention each year, established relevant leadership development programs as well as associate recognition programs; He has always been deeply engaged in associate relation issues; assisting managers with team conflicts and potential harassment issues. He is a master trainer in service culture, branding, leadership development, behavioral interviewing and presentation skills.
Victor’s current role is the Director of Diversity & Inclusion for Wyndham Hotel & Resorts the world’s largest hotel franchise company and a leading player in the global hospitality industry, Wyndham boasts 9,500 hotels and 20 brands in 85 countries—all supported by more than 7,000 associates on six continents.